366 Bets Privacy Policy – Your Data, Our Responsibility

1 Introduction & Applicability

366 Bets (hereinafter referred to as "we", "us", or "the Platform") is an internationally licensed online Sports Betting platform. We serve users in Bangladesh and across the world. This Privacy Policy applies to all users of our website (https://366bets.app).

By registering, logging in, placing bets, or otherwise using our services on 366 Bets, you are considered to have agreed to this Privacy Policy. Please read it carefully before creating an account.

This policy applies to our Terms & Conditionsapplies alongside and complements one another.

2 What Information We Collect

366 Bets collects user information in several ways. The different types of data we collect are described below:

A) Information Collected at Registration

• Full name & date of birth
• Email Address & Mobile Number
• Residential address & country
• Username & password (stored in encrypted form)
• Preferred currency & language

B) Information Collected for KYC Verification

• National ID (NID) or Passport copy
• Driver's License (as an alternative)
• Utility bill or bank statement (for address verification)
• Selfie or live photo (where applicable)

C) Automatically Collected Information

• IP address & device type
• Browser Type & Operating System
• Site access times and pages visited
• Cookies & Session Data
• Referral source (where you came from before visiting our site)

D) Financial Information

• Payment method type (bKash, Nagad, Rocket, etc.)
• Deposit & withdrawal history
• Mobile banking number (partial, not full)

3 Purpose of Data Use

366 Bets uses your information for the following purposes:

We will never use your information beyond the purposes stated above. If we intend to use your data for any new purpose, you will be informed separately and, where required, your consent will be obtained.

4 Data Retention Period

366 Bets does not retain your data beyond what is necessary. Retention periods depend on the type of information:

• Account Information: For as long as the account remains active, and up to 5 years after closure.
• KYC & Identity Documents: A minimum of 5 years, as required by law.
• Transaction Records: Up to 7 years in accordance with financial regulations.
• Cookies & Session Data: Session cookies — deleted when the browser is closed; Persistent cookies — up to 12 months.
• Customer Support Contact: 2 years from the date of contact.

Once the retention period expires, data is securely deleted or anonymized.

5 Sharing Information with Third Parties

366 Bets does not sell your personal information. However, certain data may be shared in the following circumstances as necessary to operate our services:

• Payment Processors: Necessary information is shared with payment partners such as bKash, Nagad, and Rocket to process transactions.
• KYC Partners: Licensed third-party services may be used for identity verification.
• Legal Authorities: We may be required to disclose your information in response to a court order or a lawful request from a government authority.
• Business Transfers: You will be notified in advance in the event of a company merger or acquisition.

6 Security Measures

To keep your data secure, 366 Bets employs a multi-layered security framework:

1. SSL/TLS Encryption: All communications across the website and app are encrypted with 256-bit SSL.
2. Two-Factor Authentication (2FA): An additional layer of security is added to your account login.
3. Firewall & DDoS Protection: Our servers are protected by advanced firewalls and DDoS mitigation systems.
4. Regular Security Audits: Third-party specialists regularly conduct security audits of our systems.
5. Staff Training: All staff involved in data handling receive rigorous privacy and confidentiality training.
6. Data Breach Response Plan: In the event of a security breach, affected users will be notified within 72 hours.

Please note, however, that no system on the internet is 100% secure. Keep your password strong and never share it with anyone.

7 Your Data Rights

Every registered user of 366 Bets has the following rights over their personal data:

To exercise these rights, support@366bets.appor email us at Help Center Get in touch. We typically respond within 30 days.

8 Cookie Policy

366 Bets uses cookies to enhance user experience and keep the site running smoothly. Below are the types of cookies we use:

You can disable non-essential cookies at any time through your browser settings. However, disabling essential cookies may cause some features of the site to stop working.

9 Privacy of Minors

366 Bets strictly refrains from providing services to anyone under 18. We do not knowingly collect personal information from minors.

If we are notified or become aware that we hold data belonging to a minor, that account will be closed and the data will be deleted.

10 Changes to the Privacy Policy

366 Bets may update this Privacy Policy from time to time. We notify users based on the nature and significance of the changes:

• Minor updates: Only the "Last Updated" date at the top of the page will be changed.
• Major changes: A notification will be sent to your registered email and a banner will be displayed on the site.
• Material changes: separate consent will be obtained.

Continued use of the site after any policy update will be considered your acceptance of the revised terms. We recommend checking this page regularly.

11 Contact & Complaints

For any privacy-related questions, complaints, or to exercise your rights, please contact us:

• Email: support@366bets.app
• Help Center: Help Center page
• Response Time: We typically respond within 30 business days.

We take every complaint seriously and work to resolve it as quickly as possible.